2024-06-28
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Study Abroad
The surge in complaints in the UK is driven by international and PG students
Frustration Among Students: Is UK Education Facing a Complaint Crisis?
The surge in complaints in the UK is driven by international and PG students
The Office of the Independent Adjudicator (OIA) reported a significant increase in complaints from international students, particularly non-EU students, in their 2023 annual report. Complaints rose to 3,137 in 2023, up from 2,850 in 2022. Non-EU students accounted for 36% of complaints, a nine-percentage-point increase from 2022. Postgraduate students, especially international ones, made up just over half of all complaints at that level of study.
The OIA attributed the rise to various factors, including visa issues, political climate changes, international conflicts, and economic fluctuations. These challenges are unique to international students and can significantly impact their educational experience. Additionally, the pressure to succeed due to the substantial financial investment made by international students was highlighted as a contributing factor.
Academic complaints were the most significant, making up 45% of the total, followed by service complaints at 34%. Financial issues and academic disciplinary measures accounted for 6% and 4% of complaints, respectively. Notably, students in business and management courses lodged the most complaints, likely due to the high concentration of international postgraduate students in these fields.
The findings emphasize the need for universities to provide better support and
The OIA attributed the rise to various factors, including visa issues, political climate changes, international conflicts, and economic fluctuations. These challenges are unique to international students and can significantly impact their educational experience. Additionally, the pressure to succeed due to the substantial financial investment made by international students was highlighted as a contributing factor.
Academic complaints were the most significant, making up 45% of the total, followed by service complaints at 34%. Financial issues and academic disciplinary measures accounted for 6% and 4% of complaints, respectively. Notably, students in business and management courses lodged the most complaints, likely due to the high concentration of international postgraduate students in these fields.
The findings emphasize the need for universities to provide better support and
